Refund and Return Policy

At Dreamsy, we believe in our products — and we want you to be 100% satisfied. That’s why we offer a generous 100-day money-back guarantee for new customers, and 30 days of free returns for returning customers. Naturally, certain conditions apply.

1. For New Customers – 100-Day Money-Back Guarantee

New customers automatically receive a one-time 100-day money-back guarantee with their first order.

Conditions:

• The product must not be used or washed.

• It must be returned in its original condition and packaging.

• A maximum of one product per household qualifies for this guarantee.

• In cases of suspected misuse (e.g. visible use or customers with multiple past returns), we reserve the right to reject the return request.

How it works:
Send an email to support@dreamsy.com within 100 days of receiving your order, including your order number and reason for return.
We will then provide you with return instructions. After inspection, the full purchase amount will be refunded (excluding any shipping costs, if applicable).

2. For Returning Customers – 30 Days Free Returns

Already ordered from us before? You’re entitled to a 30-day free return period for unused products.

Conditions:

• The item must be unused, unwashed, and undamaged.

• Returns are only accepted for non-discounted items.

• Original packaging and labels must be included.

• Return requests submitted after 30 days will not be accepted.

How it works:
Send an email to support@dreamsy.com within 30 days of receiving your order, including your order number and reason for return.
We will send you return instructions along with a free return label.
Once we’ve received and inspected the item, your refund will be issued to your original payment method.

3. Damaged or Incorrect Items

Received a damaged or incorrect item? Please contact us within 48 hours of delivery via support@dreamsy.com.

Please include:

• Your order number

• Photos of the product

• A photo of the packaging

• A photo of the packing slip

Once reviewed, we will provide an appropriate solution: replacement or a full refund (including shipping, if applicable).

4. When We May Decline a Return

Dreamsy reserves the right to decline return requests in the following cases:

• Items show visible signs of use or have been washed.

• The return request is made after the specified return period.

• Packaging or labels are missing.

• The return history is unusually frequent or deemed abusive.

5. Questions or Return Requests?

Always email us at support@dreamsy.com with your order number and reason for return.
We typically respond within 1 business day.

Sleep Soft. Wake Radiant.